This is a summary. The full rules are in sections 3 and 8 of our terms and conditions, and none of this affects your legal rights.

Custom made goods

Anything made to your design, including all printed, embroidered and personalised goods, is made specially for you and cannot be returned because you have changed your mind.

You can cancel with no obligation at any time before you approve your artwork proof, and we will refund you in full. Once you have approved the proof and production has started, the order cannot be changed or cancelled.

Something wrong with your order?

If your goods arrive faulty, damaged, short, or not made as per your approved proof, email hello@aspinline.co.uk within 14 days of delivery, with photos if you can. We will remake or replace them at no charge, or refund you in full or in part. If we need the goods back, we will cover reasonable return postage.

Shop items (not personalised)

You can return unused shop items in their original condition and packaging within 14 days of delivery. Email us first to arrange the return; items sent back without contacting us cannot be accepted. Unless the item is faulty, you pay the return postage.

Refunds

Once we receive and check your return, we will let you know, and refund you within 14 days to your original payment method. Your bank may take a few more days to show it.