Custom orders

Anything we make to your design, whether you order it online or from a quote, has one delivery charge per order, however many items the order contains. It is shown at checkout, or on your quote. Small batch patches are the exception: see below.

Custom orders travel by tracked courier, usually DHL. We email your tracking details when your order is dispatched.

We deliver custom orders worldwide. Delivery outside the UK is shown at checkout, or on your quote.

Ready-made stock items and small batch patches

Items from our ready-made shop, and our small batch patches, are delivered separately and you choose how at checkout, so you can keep delivery costs down:

• Royal Mail 2nd Class
• Royal Mail 1st Class
• Royal Mail Tracked 24
• Next working day
• Saturday
• Europe and the rest of the world

The price of each option is shown at checkout.

If one order contains both custom and ready-made items, they are sent separately, so you pay the custom delivery charge and the ready-made delivery charge.

Sample packs

Sample packs are sent by Royal Mail 48.

RUSH orders

The RUSH charge pays for priority production and express delivery. See our RUSH terms.

Lead times

The lead times on our product and quote pages include both production and delivery. They start once you have approved your artwork proof and we have received payment. See our delivery information page for more detail.

Tracking and delivery problems

If you have not received your tracking details, or your order arrives damaged or incomplete, contact us at orders@aspinline.co.uk or on 0117 956 66 57. Please tell us within 14 days of delivery, with photos if you can, and we will put it right.

Deliveries outside the UK

• Most European countries, Canada and the United States: the price at checkout already includes your country's import taxes and duties, so there is nothing more to pay when your parcel arrives.
• Everywhere else: your country may charge import taxes and duties when the parcel arrives. These are paid by you, to the courier or your customs office.

If your country needs a local contact for customs clearance, give us their details when you order.