Frequently Asked Questions
Please Note: All prices on the website are quoted in Great British Pounds Sterling (GBP)
What are your company details?
This website is owned and operated by Aspinline (UK) Limited. We are registered in the UK under number 8749690. Our registered office is Goodridge Court, Goodridge Avenue, Gloucester GL2 5EN. Our trading address is Exhibition House, Hayward Industrial Estate, 1-2 North View, Soundwell, Bristol, BS16 4NT. Our VAT number is GB 173829870.
Can I have a sample made of the product I'm interested in?
Before you go down the route of having a physical sample made please consider the alternative which can save a lot of time. We can send you samples of other products we have manufactured for our other customers, we can even send you the artwork proof used to make the product. Remember you will receive your own artwork proof with unlimited revisions once you place an order with Aspinline, we will make sure everything is 100% correct before we go to production.
We can of course make samples of your prospective item if you or your client require it. This is at a charge and would be deductible from a full order. The lead time for sample creation can be the same as the lead time for a full production so please bear this in mind.
What are your minimum orders?
What are the delivery times on your products?
Lead times are stated on individual product pages. These times can vary between products but on average production for custom items is 2-3 weeks. We also offer a RUSH* service on certain items, please find our RUSH enquiry form here.
*Aspinline makes every effort to delivery RUSH goods originating from our overseas factory (RUSH goods being goods delivered faster than standard estimated lead times) on the requested in-hands date. Aspinline shall not be liable for any delay in delivery of goods that is caused by a force majeure event.
Do you 100% guarantee delivery dates?
You will be sent an estimated delivery date that we try our very best to treat as guaranteed, but there are certain circumstances that are out of our control such as weather. We will do our very best to deliver as predicted and the majority of the time we do, but we cannot 100% guarantee the date. So please allow time at your end just in-case :)
What is a repeat order discount?
At Aspinline, we really appreciate and value our loyal customers. So, for every repeat order you make for either pin badges or patches, we will apply a discount straight away :)
The repeat order discount applies if the design is exactly the same as previously ordered. We can change colours, as long as the main design and size remains the same.
Do your prices include VAT?
All the prices on our website are exclusive of VAT. On each product page there is an updating price summary box that gives you the total cost of your order, including VAT.
Where are you based?
Aspinline is based in Bristol, UK.
How long does it take to produce artwork for approval?
Artwork can take up to 2 business days to complete depending on its complexity. Once completed it will be sent to you as a PDF, JPEG or PNG.
What are your payment terms?
If you haven't ordered on-line and have been sent an invoice, payment will be due in full upon approval of artwork. Please contact us for more information.
How do I pay an invoice?
We accept several different methods of payment:
Credit/Debit Card - Visa, Visa Electron, American Express, MasterCard, Maestro, Cirrus, Switch and Solo. - You can either pay on-line or just give us a call on 0117 313 5243.
Cheque - made payable to Aspinline Ltd.
Bank Transfer - contact us for our bank details.
Can I see a mock-up of my design before I go ahead with an order?
We only create artwork once you have completed your order online or if you have accepted a quote. You have unlimited revisions and we won't go to production until you have approved. This is for two reasons:
- So we have a point of reference on our system for the various departments.
- FREE artwork creation is a service we offer as part of our package. Unfortunately we cannot offer FREE artwork creation for enquiries, it would just drain our resources.
Worse case scenario (and we hope this would never happen) if you really disliked the artwork we created for you after unlimited revisions, you could just cancel with no obligation to proceed.
What if I am not happy with my digital artwork proof after placing an order?
At Aspinline, we pride ourselves in customer service and ensuring you are 100% happy. That is why we offer unlimited revisions to ensure you are completely happy with the digital artwork proof before we produce your custom product. If you require any changes or have any questions please do not hesitate to ask. We are here to help turn your idea into a reality.
What is your returns policy?
Return Policy and Warranty:
We will replace any defective product at no charge. You must inform Aspinline of any defects within 14 days of the date the Goods are delivered. We will replace any custom Goods that are not made as per the approved digitial artwork proof at no charge. You must inform Aspinline of any errors within 14 days of the date the Goods are delivered.
Customised products are non-returnable. All custom products that have been made from an approved digital artwork proof are non-returnable unless defective or not made as per the approved digital artwork proof.
We make no warranties as to the suitability of a product for a particular use.
Image colour, lightness, and darkness are subjective and not grounds for returns.